*Orders placed from November 25th, 2023 through December 31st, 2023, can be returned through January 31st, 2024.
D's Accessories will accept, for return or exchange, items that are in new condition, unworn, unaltered and free of damages by the customer as long as the return or exchange is initiated within 21 days of the order ship date. For a full refund or exchange, mail out your item within 21 days from the receipt of original order. Please note, refunds are exclusive of shipping cost. Items exchanged after 21 days from the receipt of original order will be charged for the cost of return shipping. Items must be returned with all D's Accessories tags still attached and must be in their original packaging such as shoeboxes and dust bags.
How to Return or Exchange Your Order:
We offer FREE ground shipping for all returns and exchanges (with the exception of Hawaii and Alaska) as long as you use the pre-paid return label we provide after you contact our customer service team. If you wish to exchange your item for a different product, you must return the original item and purchase the new item separately.
Request a return on greats.com, and print the provided return label. Affix the label to the outside of the shipping box. Drop off the package at the any Carrier Store, Drop Box, Customer Center, or with any Carrier driver. If a carrier is not available in your area or you prefer not to use it to return or exchange your items, you can use any other trackable method, at your expense. Please insure the package for the full retail value of the shipped products, as we will not be liable for any damage incurred in transit.
Once we receive your package, we will process your return within 5 business days.
Refunds will be made in the form of the original payment where the same credit card used for purchase will be credited with a refund. While we process returns within 5 business days from the day we received the items, card refunds may take up to ten business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.
Shipping Methods, Costs and Transit Times
D's Accessories uses a Third Party Logistics companies for its shipments and offers a FLAT RATE ground shipping on all orders shipped to a valid US address (excluding Hawaii and Alaska). When placing your order, select your preferred delivery option before proceeding to purchase.
Service Shipping Cost
Estimated Delivery Ground
2-6 business days 2nd Day
All orders are processed and shipped as fast as humanly possible from the date/time they were placed. If an order is placed before 10am EST, in most cases it will be processed and shipped out on the same day. During very busy seasons and major launches, the shipment can take longer. We'll do everything we possibly can to get your shoes to you and if you have any questions, we're happy to answer all of the above when you email firstname.lastname@example.org.
D's Accessories, d/b/a D's LLC ("we", "our", or "us") operates the website located at www.dsaccessories.net. The following Terms of Service and any other rules posted on the Site (collectively, the “ToS”) constitute an agreement between D's Accessories and you, the visitor, governing your access and use of all content and functionalities available at www.dsaccessories.net and related micro-sites accessible through www.dsaccessories.net and related domain names (collectively the Site). Please read these ToS carefully. By using the Site, you agree to these ToS as well as any other terms, guidelines or rules that apply to any portion of the Site, without limitation or qualification. If you do not agree to these ToS, you must exit the Site immediately and discontinue any use of the information or products obtainable or accessible through the Site. If you are under 18, you may use this Site only with involvement of a parent or guardian. If you are a parent or legal guardian, you must monitor and supervise the use of this Site by children, minors and others under your care.
Eligibility to Purchase
The purchase of merchandise through D's Accessories is strictly limited to parties who can lawfully enter into and form contracts on the Internet in accordance with the laws of the State of New York. In order to make purchases on the Site you will be required to provide your personal details and payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the billing information provided.
By making an offer to purchase merchandise you expressly authorize us to perform credit checks and where D's Accessories feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorization and to authorize individual purchase transactions.
D's Accessories reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.